Since your product is custom made just for you, we do not accept returns. Refunds are not given on personalized product orders. We know you are excited to receive your new Twinkle Star Monograms personalized product and we strive to get your order to you as fast as we can. Therefore, once your order is placed, and payment has been received, your order may not be canceled and a refund will not be issued.
If your item arrives and has been damaged please contact us within 3 business days from date of delivery.
If you believe we made an error in processing your order please review your order form before contacting us.
If in fact a mistake has been made (were all human, it happens) please email a picture of your product with the order number in the subject line to email@example.com. Once your claim has been received please allow 2-7 business days for us to review and respond.
All claims must be filed in writing at the noted email address.
Twinkle Star Monograms asks that merchandise be
returned in its original condition meaning that the merchandise is unworn, unused, unwashed, and in original packaging and that you include a copy of the invoice or packing slip with your reason for return.
Items returned without a return authorization number, past 15 days, or not in original condition will be returned to customer at the customer's expense.
We are not responsible for shrinkage or bleeding as a result of washing your item(s).
PLEASE NOTE: All Final Sale merchandise is Final Sale, NO RETURNS, NO EXCHANGES.